Less than half of EU-citizens know that 112 can be dialled in case of emergency anywhere in Europe. Emergency calls are not located accurately enough. Public authorities are not able to efficiently inform the citizens about ongoing fires or upcoming threats. Faced with theses alarming facts, the European Emergency Number Association (EENA) has developed solution such as the Advanced Mobile Location (AML) system which has already saved many lives. We interviewed Benoit Vivier to know more about the 112 number and EENA’s work.